Shipping & Returns
A thoughtful arrival.
Room to reconsider.
Delivery choices, order updates and returns. The details, clearly together.
Standard delivery
£4.95 · complimentary from £150
Express delivery
£8.95 at checkout
Returns window
28 days from recorded delivery
Delivery options
Standard delivery is £4.95 and is complimentary when your merchandise total is £150 or more after eligible discounts. Express delivery is £8.95. The selected delivery charge is shown in your checkout summary before you continue.
Destinations & timing
Choose your country and enter your delivery address at checkout. For worldwide delivery enquiries, destination-specific charges, timing or customs questions, complete the Contact Us form with your country and postal code before completing your order.
Following your order
Find your order reference, selected pieces, delivery details and total in Account. Use Track Order to view the latest recorded status, or open the tracking link beside your order. Keep your reference to hand when contacting customer care.
Returns & exchanges
The account return feature is available within 28 days of the recorded delivery date for an order marked Delivered. For an exchange, a damaged item or another return question, email james.bond@vellruva.com with the order reference and details of the item. Please obtain return instructions before sending anything; no return address or postage label is issued automatically.
Refunds & order records
For a refund enquiry, contact customer care with your order reference and the items involved. Keep any payment receipt and return confirmation for your records. A return-status update and a payment refund are separate steps; check the payment provider’s records for any completed refund.
Your statutory rights
Nothing on this page limits applicable consumer rights. For qualifying UK online purchases, customers generally have 14 days after receipt to notify the retailer of cancellation and a further 14 days to return the goods. Faulty or misdescribed goods may carry additional rights.
Before completing your order
Review your contact details, delivery address, selected sizes, colours and total before continuing. Your order reference brings these details together in Account. For shipment arrangements or a time-sensitive request, open Contact Us and include your order reference.
A LITTLE MORE GUIDANCE
We’re here to help.
Have a question? Complete our Contact Us form with the details of your enquiry.